We only provide VAT receipts to users who are properly listed in the VIES (VAT Information Exchange System) or the UK VAT database.
If you are registered in the EU or UK, you can add a VAT number to your account from the Profile section > VAT details. After your VAT details are validated and saved, you can then return to the Billing History tab and re-send an email receipt with the VAT information included.
If you need to update an already saved VAT number, contact support and provide your company’s name, business address, and VAT number. Once we validate your information a VAT receipt will be sent to the email address on your account.
Can I get an Invoice?
We provide receipts, not invoices. Receipts are issued for payments that have already been processed, and we don’t issue invoices as a request for payment.