Subscription Upgrade Required
Akismet Error #10009
Why am I receiving this error?
Your service was suspended, as your current subscription is not appropriate for your current usage. A warning message has appeared in your site’s dashboard for several weeks regarding the problem.
Which subscription should I choose?
Our Pro subscription can be used on commercial sites for up to nine sites. You can add sites to a current Pro subscription by following these steps.
If you need to use Akismet on 10 or more commercial sites, you can choose the Business subscription, which will cover an unlimited number of sites.
Otherwise, check out our plans page for the subscription that fits you best.
What if an agency or studio set everything up?
You can contact the folks who helped you get up and running, and let them know that their Akismet API key needs to be upgraded. Or – simply choose to register your own subscription and activate the Akismet plugin using your new API key.
Can I just de-activate Akismet?
Yes. If you are currently using our WordPress plugin, go to the Plugins menu in your dashboard and click on the “Deactivate” link found directly under “Akismet.” If you happen to be using a different client, please refer to its documentation regarding deactivation. Note that your site(s) will then be left unprotected from spam, which is not recommended.
Can we help with anything else?
- I need to update my credit card.
- I forgot my API key.
- I need to reset my password.
- I need to cancel my subscription.
Want to get help even faster? Don’t forget that our Pro subscription includes priority email support.